Help Desk User Satisfaction Survey

We appreciate your time and value your opinion.

1. Your Name (optional)

Name

2. Help Desk Ticket Number (Optional)

Ticket Number

3. What is your afilliation with the university?

Student
Faculty
Staff
Other

4. I was satisfied with the amount of time it took to resolve my question.
5. I was satisfied with the solution I received.
6. I was satisfied with the support staff that assisted me.
7. The support staff that assisted me was knowledgeable and professional.
8. I was satisfied with my overall customer support experience.
9. How can CTS improve the quality of support we provide to you and the university? (Optional)